Your Privacy Matters to Us
Last updated: December 2024
We are committed to protecting your privacy and educational data across West Africa
📋 Table of Contents
👋 1. Introduction
StudyPlugHub ("we," "our," or "us") is committed to protecting your privacy across all four countries we serve: Ghana 🇬🇭, Nigeria 🇳🇬, Sierra Leone 🇸🇱, and Liberia 🇱🇷. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-country educational platform.
📊 2. Information We Collect
👤 Personal Information:
- •Name and email address (when you create an account)
- •Country of residence and educational system
- •Educational level (Secondary, University, Polytechnic)
- •Language preferences and local curriculum alignment
- •Study history and saved content
📱 Usage Information:
- •How you interact with our 8 educational tools
- •Country-specific features you use
- •Device and browser information
- •IP address and general location data
- •Performance and error logs
📚 Educational Content:
- •Questions you ask our AI tools in any language
- •Files you upload for analysis (textbooks, notes, audio)
- •Generated content specific to your country's curriculum
- •Exam preparation data (WASSCE, JAMB-UTME, etc.)
- •Translation requests and language preferences
🎯 3. How We Use Your Information
- ✓Provide country-specific educational services
- ✓Personalize content to your national curriculum
- ✓Generate exam questions matching your country's standards
- ✓Save your progress across all 8 tools
- ✓Provide translations between English and local languages
- ✓Improve our AI models for each country
- ✓Communicate updates relevant to your region
- ✓Analyze platform usage to enhance features for all countries
🤝 4. Information Sharing
We do not sell your personal information to any party. We may share information only in these limited circumstances:
- •With your explicit consent
- •To comply with legal obligations in any of our operating countries
- •To protect our rights, safety, and the integrity of our platform
- •With service providers who help operate our multi-country platform
- •In aggregated, anonymized form for educational research
- •With educational institutions (only with your permission)
🔐 5. Data Security
We implement appropriate security measures to protect your information across all countries:
- 🛡️End-to-end encryption of sensitive educational data
- 🛡️Secure servers with regional redundancy
- 🛡️Regular security audits and updates
- 🛡️Limited access to personal information
- 🛡️Country-specific data protection compliance
- 🛡️Incident response procedures for all regions
⚖️ 6. Your Rights
Regardless of your country, you have the right to:
- ✓Access all your personal information
- ✓Correct inaccurate data
- ✓Delete your account and all associated data
- ✓Export your educational content and study history
- ✓Change your country and language preferences
- ✓Opt out of communications
- ✓Request information about how we process your data
- ✓File a complaint with your local data protection authority
⏰ 7. Data Retention
👶 9. Children's Privacy
Our platform serves students of all ages across West Africa. For users under 18:
- 🛡️We collect minimal personal information
- 🛡️Parental consent may be required based on local laws
- 🛡️Enhanced privacy protections apply
- 🛡️Educational data is protected with extra care
- 🛡️No targeted advertising or marketing
- 🛡️Special protections for secondary school students
🌍 10. International Users
StudyPlugHub operates internationally to serve students in Ghana 🇬🇭, Nigeria 🇳🇬, Sierra Leone 🇸🇱, and Liberia 🇱🇷. Your data may be processed in Australia where our servers are located. We ensure that all data transfers comply with applicable data protection laws and maintain the same level of protection regardless of where the data is processed.
🗺️ 11. Country-Specific Provisions
🇬🇭 Ghana
We comply with Ghana's Data Protection Act 2012. You have additional rights under Ghanaian law to access and control your personal data.
🇳🇬 Nigeria
We adhere to the Nigeria Data Protection Regulation (NDPR). Nigerian users can contact the National Information Technology Development Agency (NITDA) for data protection concerns.
🇸🇱 Sierra Leone
We follow best practices for data protection in Sierra Leone and support the country's digital transformation initiatives in education.
🇱🇷 Liberia
We respect Liberian data protection principles and work to ensure your educational data is handled according to international best practices.
🔄 12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our multi-country operations. Significant changes will be communicated through:
- 📧Email notifications to all users
- 📧Platform announcements in your preferred language
- 📧Updated "Last modified" date
- 📧Country-specific notifications where required
📞 13. Contact Us
Questions about this Privacy Policy? We're here to help students from all 4 countries: